1. When are the bills sent out and when are they due?
Bills are sent out monthly and generally due 16 days after they have been mailed. If you are collecting on site, we can target the bills to be due with rent.

2. Where do the residents make their payments?
Depending on the type of program, residents will either pay at the management office or mail their check to our processing center. Residents may also make payments with a check or credit card online or over the phone.

3. Will this require a lot of staff time?
Depending on your rent roll software, Sierra is able to set up a “data exchange” to download move ins and move outs. Monthly, the manager will need to approve our pre-billing report. Resident questions should be referred to our toll-free customer service number.

For more information
Contact Sierra Utility Billing Services
512-837-3446 or toll free 888-376-3354